Policies

Policies

Please note that we’re a small outfit, and at present are roasting two or three times per week; our single origin coffees are roasted once or twice per week. We roast to order, mark each bag with a roasting date, and generally ship within hours of your beans being dropped into the cooling tray. On roast days we start very early, but if we don’t finish in time to meet the mail truck or the delivery company van, orders go out the following morning. Most residential orders are shipped via the USPS, with larger ones shipped by way of a commercial carrier. You can be sure that the coffee you receive from Speckled Ax is fresh. Consequently, you should note that we only ship our coffee whole bean.

Return Policy

We consider all sales of coffee final, and obviously can’t take returns of foodstuffs, but we do want you to be happy with what you purchase from us. While taste is fairly subjective, and we cannot guarantee that you will love everything we roast, if our coffee does not meet your expectations for quality, give us a call or send us a note and we’ll try to make it right, either by refunding your money or sending you a replacement, at our discretion.

The few non-coffee items that we sell (manual brewers and the like) are relatively low-tech, but some come with factory warranties. Problems with these items should be resolved by contacting the manufacturer.

On Privacy

We use your personal information only to process your order, and to send you information via our mailing list, if you so choose. We do not share it with, let alone sell it to, anyone else.