FAQs
is your coffee smoky?
how long does roasted coffee last?
how should I store my coffee?
is your coffee organic?
All of our OG blends are certified organic, as are many of our single origin offerings. (Our website descriptions will indicate if a coffee comes with organic certification.) This fact is significant and, we think, important. We’ve been doing this since 2007, and it takes a boatload of sourcing work and extra expense on our end to find and purchase certified organic coffees that are up to snuff, quality-wise, for maintaining the levels of tasty excellence we (and you!) are accustomed to finding in our blends. You may hear from other roasters that organic certification is BS, or that most of their coffee is organic by default anyway. This is simply not true, and it ticks us off when these roasters, who can’t be bothered to spend time (let alone money) on learning about organic protocols at the farm level, or pay organic premiums and institute organic handling plans in their roasteries, and then pooh pooh the hard work of folks committed to the practice. We have spoken with farmers about, and been witness to, the labor involved in preserving the health of their land, while simultaneously producing quality coffee without the use of chemical fertilizers, pesticides or fungicides. It is mind-blowing, and humbling, and drives home the point that casual dismissal of organic certification by roasters is disrespectful and ignorant. Third party, organically-certified coffee can help farms move to actual sustainability, by protecting area water quality through minimizing run-off, providing a healthy habitat for wildlife, and minimizing chemical input contact for farm workers.
That said, we also roast numerous, mostly microlot quality “conventional” coffees (that is, coffees without organic certification) from producers whose coffee and work we value. Most of these producers minimize chemical inputs in their attempt to grow the best coffee possible. And while we priviledge organics, coffee farming—the practice itself, and the economics involved in the trade—is a complex practice. Far be it from us to criticize folks on the ground and the choices they make in the pursuit of a living, especially when the balance of power in the coffee trade almost always weighs on the side of roasters and consumers.
are your bags compostable?
Do you ship using the post office, or a different carrier?
What is your roasting schedule?
my coffee arrived damaged. What do I do?
Online tracking indicates that my coffee was delivered, but I didn’t receive it. What do I do?
I brewed my coffee, and I don’t like it. What do I do?
The few non-coffee items that we sell (manual brewers and the like) are relatively low-tech, but come with factory warranties. Problems with these items should be resolved by contacting the manufacturer.